If you receive a defective product, you can send us a complaint at our email address firstname.lastname@example.org. After that we will contact you and agree on further actions.
Attach us your written claim with a description of the problem with the product. In this case, the postage is borne by the Buyer. To approve the return / replacement procedure, please contact us before sending the goods by email email@example.com or by phone: +38267039370 from 11:00 to 19:00 (except Sunday).
If during Postal or Courier Delivery you received a damaged package, you must file a claim with the Postal / Courier Service and refuse to accept such a package.
We kindly ask our customers to return the products to us in their original packaging (with declarations indicating the article number and price), as well as with the attached original receipt within 3 months from the date of purchase of the product (shop's warranty).
Products or sets that consist of multiple items must be returned in full. During the return and / or replacement of the product, the Buyer is responsible for the proper packaging of the product - i.e. c ensures that it is shipped in a cardboard box to prevent damage to the goods during transportation.
If we receive damaged goods due to improper packaging when sent by the Buyer (for example, goods wrapped in paper or in a simple package) - return or replacement will not be approved by us.
Before informing us about a defect in the product, please make sure that the batteries that are inserted into the product (if necessary) are working and are inserted correctly. If during the warranty period you return to us a product that has a manufacturing defect, we will fully cover the costs of shipping.