Can I Return My Purchase?
All of our items come with a 3-day money back guarantee, please see below for details.
Goods must be returned in their original condition and packaging.
Goods will only be accepted if returned as new i.e. have not been washed or worn, with tags and labels still intact.
Goods must be returned at the customer’s expense.
Customers assume responsibility for goods returned via post and we strongly recommend that returned items are tracked and proof of postage is retained.
Bespoke (Made to measure items) items which are made to your colour and size specification cannot be returned or exchanged.
Goods of an intimate nature are non refundable and non exchangeable, this includes sex toys, hosiery, underwear, selected bondage items and is in accordance with health and hygiene regulations.
Can I Exchange My Purchase?
If you would like to exchange you purchase for a different size or an alternative product, please contact our Customer Service team who will be happy to help. Exchange items are subject to the same conditions as returns (above).
Faulty / Incorrect Product?
All products are inspected before dispatch; however in the unlikely event that your goods are faulty please return them to us for a refund or exchange, please see below for details.
Please contact our Customer Service team before returning so that we can advise you. firstname.lastname@example.org or +38268234782 in our working hours 11:00-19:00 (monday-saturday).
Please return items within 3 days, we regret that we are unable to accept any faulty items back after this time.
Please return the item in a clean condition, in its original packaging, complete with any manuals and accessories.
If the item is faulty we will cover the cost of your return postage.
When returning faulty items please state the fault of the item on the dispatch note that was received with your order, this can be a the original document.